This policy explains how cancellations, returns and refunds work on Tryker.
1. Order Cancellation
Customers can request cancellation before the order is dispatched, shipped or assigned for delivery. Once the product is out for delivery or trial, cancellation may not be possible.
2. Try Box Orders
For Try Box orders, customers can try selected sarees at home and pay only for the products they decide to keep. Unselected products must be returned immediately to the Tryker delivery partner.
3. Buy Box Orders
Buy Box orders are direct purchase orders. Return or refund eligibility depends on the product condition, delivery status and return request approval.
4. Refund Eligibility
Refund may be approved if:
- Order was cancelled before dispatch
- Payment was deducted but order was not confirmed
- Product was unavailable after payment
- Wrong or damaged product was delivered
- Return request was approved by Tryker
5. Non-Refundable Cases
Refund may not be approved if:
- Product is damaged by customer
- Product is used, washed, altered or stained
- Tags or packaging are missing
- Return request is made after allowed period
- Customer provides wrong address or contact details
6. Refund Timeline
Approved refunds will be processed within 5 to 7 business days. Actual credit time may depend on the bank, card issuer, UPI provider or payment gateway.
7. Refund Method
Refunds will be issued to the original payment method where possible.
8. Cash on Delivery Orders
For COD orders, refund may be processed through bank transfer, UPI or wallet after verification.
9. Contact
For refund help, contact support@tryker.in with order ID and registered phone number.